Return Policy

In accordance with Article 19, Paragraph 2 of the Consumer Protection Act, the following products are not eligible for returns or exchanges:

1. Products that cannot be restored to their original condition after sale: Assembled fins.
2. Pre-ordered or customized  items.
3. Other specially marked items.

Returns due to reasons not related to product defects or operational errors, such as incorrect size, unsuitability for personal needs, or long waiting times, are not accepted.

Returns or Exchanges for Product Defects or Operational Errors:

If the product is defective or a shipping error has occurred, we will provide a full return or exchange service:
1. Upon receiving the product, please promptly inspect it to ensure it is correct and in good condition. If any defects or damages are found, take photos or videos and contact customer service within one week. We will assess the defect or damage and assist with replacement or return as soon as possible.
2. If the need for an exchange is due to an error on our part, please return the product to us, and we will cover the shipping costs and resend the correct item. No return or exchange requests will be accepted if not submitted within one week of receiving the product.

Other Important Notes:
1. Products cannot be returned or exchanged unless defective.
2. Product colors may vary due to differences in individual screen displays, resolution, or brightness. The actual product color shall prevail and cannot be considered a defect.
3. As our fins are handmade, minor adhesive marks or slight unevenness on footlockers and water rails during production are normal and do not affect functionality. These cannot be considered defects.
4. Due to the manufacturing process of Pathos foot pockets, rubber edges or white cleaning marks are normal and cannot be considered defects.

For further details, please read the terms and conditions.