Standard Online Transaction Terms and Conditions
Terms and Amendments
The content of these terms may be adjusted in the future. Prussian Blue reserves the right to make modifications, and all terms are subject to our latest announcements. Please read carefully before placing an order. By placing an order on this website, you agree to accept these terms and our Privacy Policy.
Principles of Interpretation
In case of ambiguity in these terms, they shall be interpreted in favor of the consumer.
The product names, prices, descriptions, specifications, models, and other related information displayed on the website are considered part of the contract.
Order Confirmation and Contract Execution
- By placing an order, you acknowledge that you have read and accept all the terms of this agreement.
The company reserves the right to reasonably doubt the validity of any order. Any false or fraudulent orders may be canceled, and relevant authorities may be notified.
You confirm that the shipping and contact information provided is complete and accurate. We may use this information to contact you if necessary. Failure to provide the required information may prevent order fulfillment.
You have carefully read and understood all product information and services in your order, including quantity, price, payment and shipping methods, safety warnings, risk notices, after-sales services, and civil liabilities.
If you violate any terms of this agreement, the company may suspend or terminate your access to and use of the website.
The company reserves the right to reasonably doubt the validity of any order. Any false or fraudulent orders may be canceled, and relevant authorities may be notified.
You confirm that the shipping and contact information provided is complete and accurate. We may use this information to contact you if necessary. Failure to provide the required information may prevent order fulfillment.
You have carefully read and understood all product information and services in your order, including quantity, price, payment and shipping methods, safety warnings, risk notices, after-sales services, and civil liabilities.
If you violate any terms of this agreement, the company may suspend or terminate your access to and use of the website.
Product Order Quantity Limits
The available stock and maximum order quantity for each product are displayed on the website. Any discrepancies will be adjusted according to actual stock levels.
Risk and Ownership
Ownership of your ordered products transfers to you once full payment is received by the company and the product is delivered to your designated address.
All associated risks are borne by the consumer.
The company ensures that all website operations and information are accurate and complete; however, errors may occur during website updates or technical operations. If a pricing error is detected in your order, we will notify you immediately and correct the order. You may choose to reconfirm or cancel your order. If we are unable to contact you due to incorrect information, the order will be automatically canceled, and any payments made will be fully refunded.
Returns, Exchanges, and Contract Cancellation
Under Article 19, Paragraph 2 of the Consumer Protection Law and the relevant exceptions for remote transactions, the following products are non-returnable/non-exchangeable:
Products that cannot be restored to their original state after sale, e.g., fully assembled fins
Pre-order or custom-made products
Other products specifically indicated as non-returnable
Return requests for reasons not caused by product defects or operational errors—such as incorrect size, product not meeting personal needs, or long waiting times—are not covered.
Returns or Exchanges Due to Defects or Operational Errors
If the product is defective or incorrectly shipped, we provide a full return/exchange service:
Upon receipt of the product, please check that the items are correct and intact. If defects or damages are found, take photos or videos and contact our customer service within one week. We will assess the issue and assist with replacement or return.
If the return/exchange is due to our error, please return the product to the company; we will cover the shipping cost and send a replacement. Requests made more than one week after product receipt will not be accepted.
Additional Notes
The inspection period is not a trial period. Products without defects cannot be returned or exchanged.
Product colors may vary due to screen display, resolution, or brightness; actual products take precedence. Color differences are not considered defects.
As all Prussian Blue® fins are hand-assembled, minor glue residues or uneven surfaces may occur, which do not affect product functionality and are not considered defects.
Pathos foot pockets may have rubber edges or white marks due to manufacturing; this is normal and not considered a defect.
The inspection period is not a trial period. Products without defects cannot be returned or exchanged.
Product colors may vary due to screen display, resolution, or brightness; actual products take precedence. Color differences are not considered defects.
As all Prussian Blue® fins are hand-assembled, minor glue residues or uneven surfaces may occur, which do not affect product functionality and are not considered defects.
Pathos foot pockets may have rubber edges or white marks due to manufacturing; this is normal and not considered a defect.
